There are currently physical cooperative stores in Taichung, please click here for details.

We provide credit card and convenience store cash on delivery services.

Please refer to the Shipping Policy for shipping charges.

Our company issues electronic invoices, all through Kuang Mao e-Invoice Value-Added Center.

If you need to obtain an electronic invoice, please make sure to fill in your Email address correctly.

We will send the electronic invoice issuance certificate to your provided Email address after your order has been shipped. (It may be sorted into your spam folder)

Mobile barcode carrier and Uniform Invoice Number are only applicable in Taiwan.

If you need to use a mobile barcode carrier, please fill in the relevant field on the checkout page with your mobile barcode carrier (format/ABCD2FG).

If you need to issue a Uniform Invoice Number, please fill in the relevant field on the checkout page with your company's 8-digit Uniform Invoice Number (format 12345678).

If you forget to fill in the Uniform Invoice Number, you can register it on the Kuang Mao e-Invoice platform before the end of the current invoice period.

We do not provide physical invoices. If you require a physical invoice, please download and print it yourself.

If you do not receive the Email, you can also manually query your order's electronic invoice.

Please click on Kuang Mao e-Invoice Value-Added Center Platform, and enter the relevant information to query and consolidate your invoices.

 

Please click on the "Help" window in the lower right corner of the official website to contact us.

We are deeply sorry if the item you received is/is missing/wrong/damaged! Please send us your order number and the picture of the incorrect product you received via email or via live chat on the official website as soon as possible. Please note that all order issues must be reported within 7 days of receipt of the item. We will reply to you as soon as possible!

They vary according to product type:

• Various protective cases: 3 months
• Various storage bags: 6 months
• Various portable bases: 12 months
• Bluetooth receiver and transmitter: 12 months
• JoyGrip Rechargeable Grip Handle: 12 months
• Power charger: 12 months
• Other consumable products will be replaced within 5 days if they are defective.

◉ All warranty services only cover damage that occurs during normal use, and do not include damage caused by human factors such as drops and water leaks.

Damage caused by improper use is not covered by the warranty. For example, the grip protective case may become deformed if stored improperly when not in use.

◉ During the warranty period, all products will be replaced with new ones and will not be repaired.

◉ If the products are not purchased through authorized dealers, or if proof of purchase cannot be provided or there is no agency label on the product box, any warranty service is not applicable.

Products are subject to replacement within the warranty period, and electronic products are subject to post-warranty paid maintenance services. The cost starts from 350 yuan (actual depends on the condition of the product), please contact us .

We currently provide shipping to Hong Kong .

If you need to purchase in other areas, please contact us.

Sorry, we are unable to assist you withSavage Raven（Skull & Co.） merchandise purchased on other unauthorized websites. Please contact the website you purchased from.

Warranty service can only be enjoyed when purchased from our official website – Savage Raven.com.tw, official Shopee stores and dealers listed on our website.